These are the ground rules. They're here so we both know what to expect. If something doesn't fit your situation, talk to me. I'd rather be fair than rigid.
You can cancel or reschedule free of charge up to 24 hours before your visit. Use the link in your confirmation or reminder email.
Later than that, 50% of the visit price is charged, because that time was held for you and I can rarely fill it on short notice.
Illness, family emergencies and bad weather happen. Tell me, and I'll use my judgment kindly.
If I arrive and can't get in, I'll call and text you and wait up to 20 minutes. If we can't sort it out, it counts as a lockout and 100% of the visit is charged. The same applies if a visit isn't cancelled and nobody is reachable.
Please double-check door codes and lockbox details when you book.
When you book, your card is saved securely with Stripe. Nothing is charged until after the clean is done. Then the card is charged the price you were shown, and a receipt is emailed to you.
If a payment fails, I'll email you a secure link to pay. Please settle it promptly, and I may pause future visits until it's resolved.
I never see or store your full card number.
Tips are always appreciated and never expected. If you'd like to leave one, there's a link in the receipt email.
If I miss something, tell me within 24 hours of the visit and I'll come back and fix it, free. Send a quick photo or a note about what I missed. The fix covers what was included in your original booking.
Pets are welcome. If an animal is anxious or likely to bolt, please secure them in a room or crate. Heavy pet hair adds a bit of time and is priced in when you book. Tell me about allergies.
I bring everything, including a HEPA vacuum. If you prefer your own products, or fragrance-free, just tell me.
Please clear clutter and put away valuables and papers from surfaces, so I can spend my time cleaning instead of organizing.
I have the right to leave, and still charge for the visit, if the home is unsafe: for example an infestation, an aggressive animal, or harassment. I'll tell you why.
If something breaks, I'll tell you right away. We'll sort it out together, and I'll make it right.
I may take before-and-after photos to document a problem or damage. I won't post any photo of your home without your written okay. See the privacy policy.
Recurring plans have no contract. You can pause, skip or cancel any time with the link in your booking emails. The usual 24-hour notice applies to any single visit.
Unsure? Ask me. See the full checklist on the services page.
Last updated October 13, 2026.
See your price in under a minute. Nothing is charged until after the clean.